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Your privacy is important to us. This privacy policy statement explains the personal data Thermoflow collects and processes, how Thermoflow processes it, and for what purposes.

Personal data is defined as information which relates to identifiable living individuals. Thermoflow’s policy is in accordance with current legislation, including the EU’s GDPR, and meets or exceeds current best practice regarding the collection, use, and processing of personal data.

Personal Data we Collect

Personal data that we collect may include your name, employer name, job title, telephone number, business address, and email. When using our website, we may also collect information about your computer including IP address, operating system and browser type. We may ask you to provide personal data when you visit our website to request information about our products and services; when you contact us by telephone, email or in-person; or when we meet you at a tradeshow, or other event. Users of our software will provide personal data when they register their software installations.

How we Use Personal Data

We will process your personal data in accordance with our privacy obligations, including GDPR, and we will only do so for the purposes for which it is provided or consented to, in performing contracted services, and for complying with any legal obligation. We may use your personal data for providing marketing and promotional materials about Thermoflow products and services; following up on product trial requests; providing products and services that you have contracted for; providing technical support; communicating with you about a meeting, conference or event; assessing usage of our products and services; preventing unauthorized or illegal use of our software; improving content and quality of our website; among other legitimate uses.

How we Share Personal Data

We do not sell personal data about you under any circumstance. We do not disclose personal data about you except as described in this statement or at the time of collection. We may share your personal data with affiliated companies or partners in connection with services or training that these individuals or entities perform on Thermoflow’s behalf. These individuals or entities are restricted from using this data in any way other than to provide services for Thermoflow, and are committed to comply with this privacy statement. We may disclose personal data about you (1) if we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent. We reserve the right to transfer to relevant third-parties data we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business combination. When we share personal data, we require the relevant third parties to provide comparable levels of protection as Thermoflow provides, and in accordance with the law.

Security and Confidentiality of Personal Data

We have implemented appropriate measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration and disclosure. These methods include encryption, firewall technology, password controls and other technological and procedural safeguards. However, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

Your Rights in Relation to Personal Data

If you are a registered user of Thermoflow software, you can log into your account to review, revise, and correct the personal data that you have provided to Thermoflow. Otherwise, you may contact Thermoflow as detailed below to review or update your personal data as applicable. You may ask us to stop accessing, storing, using and otherwise processing your data where you believe we don't have the appropriate rights to do so. Where you gave us consent to use your data for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your data for marketing purposes by contacting us, as provided below. Please note, however, that we may need to retain certain data for record keeping purposes, to complete transactions; to comply with our legal, regulatory and tax obligations; or to allow us to maintain evidence of our respective rights and duties.

Data Retention

Personal data will be retained for legitimate business purposes as permitted by applicable law, and to comply with our legal, regulatory and tax obligations.

Data Controller & How to Contact Us

For questions about our privacy policy, or to request to review, amend or delete your personal data, please contact:

Data Controller
Thermoflow Inc.
4601 Touchton Road East, Ste 3280
Jacksonville FL 32246, USA
+1 904 774 1170
info@thermoflow.com